Change is Good
You have a great new idea for your business; it will bring more customers and greater profits. You did the numbers and checked and rechecked. And then there is "Sue". Sue is that employee (maybe boss, friend or spouse) that never wants to change. If your plan is sound, you will want all the "Sues" on-board.
Here are some ideas:
~~Create and communicate the vision including details of the desired results.
~~Look to the employees to be enthusiastically empowered to make this happen.
~~Celebrate the short term victories and identify the people that implemented them.
~~Make the new project the "status quo" quickly. It needs to become "what we are
and who we are".
What happens if the idea is a bust? Well, you can go back to "Sue" and say "What would you have done different?" If the "Sues" in your world were on-board, then they may now have some insight into how in the future this will work. Learning from the past and making corrective action is one of the best predictors of success.
Copyright 2010 Linda Fayerweather
Changing Lanes LLC
419-897-0528
www.ChangingLanes.biz
The Yes Factor by John McKee
Seven tips to help you turn your business negotiation skills into life skills.
1. Be prepared to walk away.
2. Know when to forego all together.
3. Deal at the right level.
4. Come prepared.
5. Don't take anything personally.
6. Anticipate objections.
7. Don't underestimate karma.
John McKee, a certified business and executive coach
is the author 21 Ways Women in Management Shoot Themselves in the Foot. He also has BusinessSuccess-Coach.net, an online destination for professionals who aspire to maximize their success in business To reach John, or for more information, www.businesswomenweb.com
Monday, April 26, 2010
Monday, April 19, 2010
Referrals and Readiness
Are You Ready?
The latest natural disaster to hit this planet is the volcano in Iceland. True, it has not devastated humanity the way the last three earthquakes (Haiti, Chile, China) have, but it certainly has affected businesses, lots of businesses.
Individually, war, natural disaster, local traumas and personal tragedies happen in our communities and will affect our business. Just saying to yourself or employees "Get back to work" is only affective for a short while. Knowing where you and your staff are vulnerable will help before tragedy strikes.
You may want to consider a four step approach to potential disaster.
1. Know your the risk for your business. Some businesses are in flood zones, others in quake zones. What is your local, physical risk? Make sure your computer backup system is working - You do back up your computer regularly, right?
2. Know your staff. Do they have loved ones in war zones? Do they have family in high risk careers? Are they living in a neighborhood subject to problems - natural or man-made?
3. Know your personal risk factors. Personally, what would you need to have on hand if the lights went out for a few days?
4. Finally, make and implement a plan. The implement is key. My car has a tool kit, duct tape, clamps, fix-a-flat, jumper cables, blanket, work gloves and a first aid kit. When I purchased my new car, and was transferring all this from the old to the new, the service tech commented that I wouldn't need that tool kit. I looked him square in the eyes and said "A girl scout is always prepared". I will be very happy if I never have to use the clamps and duct tape to fix a radiator hose again but I like to know that if needed, I have the tools.
Dave Krueger of World Prep, Inc from Toledo, Ohio has made a business about being prepared and his preparedness kits have won him awards and research grants. For him, being prepared is not only his business but he knows, it can save lives.
Copyright 2010 Linda Fayerweather
Changing Lanes LLC
419-897-0528 http://www.changinglanes.biz/
Referrals
Webster defines referrals as the act, action, or instance of referring. I had a Social Studies teacher that would never allow us to define a word with the word (or use the phrase "It's like...") but it's Webster after all. And I have to use the word "Like", only in a different context.
Bob Burg states the new Golden Rule in Business: All things being equal, people like to do business with people they know, like, and trust. How difficult is it to build this foundation with EVERY new customer you bring in? How time consuming is it to repeat your message consistently and concisely over and over again? Do you feel like you have reinvent the wheel in your sales process with every new client?
The answer is simple. Really. And you probably stated it at the last networking event. Recall when you said "Word of mouth is the best advertising"? It absolutely is. It's your responsibility to make sure it GOOD advertising.
Do your customers really know ALL that you do?
Do your customers feel like you've given them EXCEPTIONAL value?
Do your clients trust you to treat their associates EVEN BETTER than you treat them?
You can ensure the answer is YES! to all these by answering the following questions:
What are you doing to get your customers to acton your behalf and promote your product/service? What are you doing to get your clients to take actionand refer you to their friends and family? What are you doing to create urgency and motivate your sales force to bring in results sooner rather than later - this instant?
What would an automated referral system mean to your business? Find out at http://www.idealreferral.com/
Copyright 2010 Todd Pillars is an Referral Coach with Send Out Cards. Please contact him today at 419-855-2273 or tpillars@gmail.com to SUPERCharge your Referrals!
Visit http://www.sendoutcards.com/tpillars to send out a FREE "Thanks for being a customer" card to your hardest "hard-to-please" customer!
The latest natural disaster to hit this planet is the volcano in Iceland. True, it has not devastated humanity the way the last three earthquakes (Haiti, Chile, China) have, but it certainly has affected businesses, lots of businesses.
Individually, war, natural disaster, local traumas and personal tragedies happen in our communities and will affect our business. Just saying to yourself or employees "Get back to work" is only affective for a short while. Knowing where you and your staff are vulnerable will help before tragedy strikes.
You may want to consider a four step approach to potential disaster.
1. Know your the risk for your business. Some businesses are in flood zones, others in quake zones. What is your local, physical risk? Make sure your computer backup system is working - You do back up your computer regularly, right?
2. Know your staff. Do they have loved ones in war zones? Do they have family in high risk careers? Are they living in a neighborhood subject to problems - natural or man-made?
3. Know your personal risk factors. Personally, what would you need to have on hand if the lights went out for a few days?
4. Finally, make and implement a plan. The implement is key. My car has a tool kit, duct tape, clamps, fix-a-flat, jumper cables, blanket, work gloves and a first aid kit. When I purchased my new car, and was transferring all this from the old to the new, the service tech commented that I wouldn't need that tool kit. I looked him square in the eyes and said "A girl scout is always prepared". I will be very happy if I never have to use the clamps and duct tape to fix a radiator hose again but I like to know that if needed, I have the tools.
Dave Krueger of World Prep, Inc from Toledo, Ohio has made a business about being prepared and his preparedness kits have won him awards and research grants. For him, being prepared is not only his business but he knows, it can save lives.
Copyright 2010 Linda Fayerweather
Changing Lanes LLC
419-897-0528 http://www.changinglanes.biz/
Referrals
Webster defines referrals as the act, action, or instance of referring. I had a Social Studies teacher that would never allow us to define a word with the word (or use the phrase "It's like...") but it's Webster after all. And I have to use the word "Like", only in a different context.
Bob Burg states the new Golden Rule in Business: All things being equal, people like to do business with people they know, like, and trust. How difficult is it to build this foundation with EVERY new customer you bring in? How time consuming is it to repeat your message consistently and concisely over and over again? Do you feel like you have reinvent the wheel in your sales process with every new client?
The answer is simple. Really. And you probably stated it at the last networking event. Recall when you said "Word of mouth is the best advertising"? It absolutely is. It's your responsibility to make sure it GOOD advertising.
Do your customers really know ALL that you do?
Do your customers feel like you've given them EXCEPTIONAL value?
Do your clients trust you to treat their associates EVEN BETTER than you treat them?
You can ensure the answer is YES! to all these by answering the following questions:
What are you doing to get your customers to acton your behalf and promote your product/service? What are you doing to get your clients to take actionand refer you to their friends and family? What are you doing to create urgency and motivate your sales force to bring in results sooner rather than later - this instant?
What would an automated referral system mean to your business? Find out at http://www.idealreferral.com/
Copyright 2010 Todd Pillars is an Referral Coach with Send Out Cards. Please contact him today at 419-855-2273 or tpillars@gmail.com to SUPERCharge your Referrals!
Visit http://www.sendoutcards.com/tpillars to send out a FREE "Thanks for being a customer" card to your hardest "hard-to-please" customer!
Monday, April 12, 2010
If old blind bassets can learn new tricks, maybe you can, too?
Willing to Learn
Yes, you can teach old dogs new tricks. I have a basset hound that is 12 years old and has not had eyes since she was 6. Lydia has learned to how to go anywhere using her paws, ears, whiskers and sense of smell to help her navigate her large yard and beyond. She is willing to learn, no one makes her and her teacher is trail and error.
As we come out the "Great Recession", businesses need to be ready to learn. As business owners, we need to be willing to ask questions, stay curious and put our arms around new technology. Many of the most successful entrepreneurs do not have college degrees, but they are usually willing to learn.
419-897-0528
The Pressure's On Us All
April happens to be National Stress Awareness Month. April 16th is National Stress Awareness Day. To mark the occasion Fast Company (Apr10) shared the following information with their readers. I think they're worth looking at because their readers are your prospects and your clients!
~Two other childhood stresses are homework and being teased. Their coping mechanisms:
*Listening to music (44%)
*Eating (26%)
*Talking to their parents (22%)
Imagine That!
419.855.3399
Celebrating 10 years of delivering results for our clients.
Yes, you can teach old dogs new tricks. I have a basset hound that is 12 years old and has not had eyes since she was 6. Lydia has learned to how to go anywhere using her paws, ears, whiskers and sense of smell to help her navigate her large yard and beyond. She is willing to learn, no one makes her and her teacher is trail and error.
As we come out the "Great Recession", businesses need to be ready to learn. As business owners, we need to be willing to ask questions, stay curious and put our arms around new technology. Many of the most successful entrepreneurs do not have college degrees, but they are usually willing to learn.
- What do you need to learn to make your business the best this year?
- What does your staff need to maximize their strengths?
- What staff members have desire to learn and grow with your business?
- What staff members don't care to learn?
The ending of the recession won't wait for you. Make a plan now to garner the education you need to grow your business and plan who is going to do it with you. If Lydia can keep learning, so can we.
Basset hounds are known for being stubborn, but when given a challenge, Lydia, the blind basset, will always look to maximize her knowledge of the world around her. Just ask the Maumee police where she has a rap sheet for being 'at large '- and they are not talking about her girth.
Copyright 2010 Linda Fayerweather
Changing Lanes LLC419-897-0528
The Pressure's On Us All
April happens to be National Stress Awareness Month. April 16th is National Stress Awareness Day. To mark the occasion Fast Company (Apr10) shared the following information with their readers. I think they're worth looking at because their readers are your prospects and your clients!
Children:
~One third of American children between 8-17 worry about their family finances.~Two other childhood stresses are homework and being teased. Their coping mechanisms:
*Listening to music (44%)
*Eating (26%)
*Talking to their parents (22%)
Adults:
~62% of Americans are stressed out about Work (source: American Psychological Assoc.) ~Two thirds of spoken curse words are a result of stress. The typical person will swear 80 times a day, out of the 15,000 words they'll speak.
~Each year, more than 275,000,000 working days are lost in the U.S. because of absenteeism resulting from stress.
~1 in 4 Americans admits to having a "mental-health" day to cope with their stress: This costs employers $602 per worker per year.
~More than 3 out of 5 doctor visits are stress related. In the US alone, more than $22.8 billion is spent on anxiety-related health care each year.
Question to you: What systems do you have in place to make doing business with your company stress-less for your prospects and clients?
Rebecca Booth
Marketing GoddessImagine That!
419.855.3399
Celebrating 10 years of delivering results for our clients.
Monday, April 05, 2010
Trust but Verify
"Trust, but verify" --Ronald Regan
For those of you who are time-starved and count on Monday Morning Motivators being only 500 words of less of reading, let me give you a quick synopsis.
In 1997, a complaint was filed with Michigan Department of Environmental Quality that a debris dam had been created on private property and the flooding behind the dam was threatening the complainers property. Without investigating, the state sent a letter to the property owner demanding the removal of the dam or face the full impact of the law - fines and cost of removal by the State.
The results presented in a very humorous, sarcastic, and public letter exposed that the land owner was wrong and the debris dams were constructed by some very industrious beavers. In the next section below are the two original letters.
The take away for business is really very simple - we often are pressed for time and will sometimes take second-hand information and jump conclusions.
In a lean effective organization we should think about:
• picking up the phone,
• leaving a "see me" note in an employees in box,
• sending a email for verification or just
• doing a quick internet search.
This may keep our business from having to live with the likes of the "beaver dam affair".
Have a great week and keep laughing, it has great powers!
Copyright 2010 Linda Fayerweather
Changing Lanes LLC
419-897-0528
http://www.changinglanes.biz/
______________________________________
STATE OF MICHIGAN
Reply to:
GRAND RAPIDS DISTRICT OFFICE
STATE OFFICE BUILDING 6TH FLOOR
350 OTTAWA NW
GRAND RAPIDS MI 49503-2341
JOHN ENGLER, Governor
DEPARTMENT OF ENVIRONMENTAL QUALITY
HOLLISTER BUILDING, PO BOX 30473, LANSING MI 48909-7973
INTERNET: http://www.deq.state.mi us
RUSSELL J. HARDING, Director
December 17, 1997
CERTIFIED
Mr. Ryan DeVries
2088 Dagget
Pierson, MI 49339
Dear Mr. DeVries:
SUBJECT: DEQ File No. 97-59-0023-1 T11N, R10W, Sec. 20, Montcalm Count-,),
It has come to the attention of the Department of Environmental Quality that there has been recent
unauthorized activity on the above referenced parcel of property. You have been certified as the legal landowner and/or contractor who did the following unauthorized activity: Construction and maintenance of two wood debris dams across the outlet stream of Spring Pond.
A permit must be issued prior to the start of this type of activity. A review of the Department's files show that no permits have been issued. Therefore, the Department has determined that this activity is in violation of Part 301,. Inland Lakes and Streams, of the Natural Resource and Environmental Protection Act, Act 451 of the Public Acts of 1994, being sections 324.30101 to 324.30113 of the Michigan Compiled Laws annotated.
The Department has been informed that one or both of the dams partially, failed during a recent rain event, causing debris dams and flooding at downstream locations. We find that dams of this nature are inherently hazardous and cannot be permitted. The Department therefore orders you to cease and desist all unauthorized activities at this location, and to restore the stream to a free-flow condition by removing all wood and brush forming the dams from the strewn channel. All restoration work shall be completed no later than January 31, 1998. Please notify this office when the restoration has been completed so that a follow-up site inspection may be scheduled by our staff.
Failure to comply with this request, or any further unauthorized activity on the site, may result in this case being referred for elevated enforcement action.
We anticipate and would appreciate your full cooperation in this matter. Please feel free to contact me at this office if you have any questions.
Sincerely,
David L. Price
District Representative
Land and Water Management Division
616-356-0269
dlp:bjc
cc: LWMD, Lansing
MontcaImCEA
Pierson Township
Lieutenant Mary C. Sherzer, DNR LED
________________________________________
Reply:
Stephen and Rosalind Tvedten
2530 Hayes Street
Marne, MI 49435-9751
616-677-1261
616-677-1262 Fax
steve@getipm.com
1/6/98
David L. Price
District Representative
Land and Water Management Division
Grand Rapids District Office
State Office Bldg., 6th Floor
350 Ottawa, N.W.
Grand Rapids, MI 49503-2341
Dear Mr. Price:
Re: DEQ File No. 97-59-0023; T11N, R10W, Sec 20; Montcalm County
Your certified letter dated 12/17/97 has been handed to me to respond to. You sent out a great deal of carbon copies to a lot of people, but you neglected to include their addresses. You will, therefore, have to send them a copy of my response.
First of all, Mr. Ryan DeVries is not the legal landowner and/or contractor at 2088 Dagget, Pierson, Michigan - I am the legal owner and a couple of beavers are in the (State unauthorized) process of constructing and maintaining two wood "debris" dams across the outlet stream of my Spring Pond. While I did not pay for, nor authorize their dam project, I think they would be highly offended you call their skillful use of natural building materials "debris". I would like to challenge you to attempt to emulate their dam project any dam time and/or any dam place you choose. I believe I can safely state there is no dam way you could ever match their dam skills, their dam resourcefulness, their dam ingenuity, their dam persistence, their dam determination and/or their dam work ethic.
As to your dam request the beavers first must fill out a dam permit prior to the start of this type of dam activity, my first dam question to you is: are you trying to discriminate against my Spring Pond Beavers or do you require all dam beavers throughout this State to conform to said dam request? If you are not discriminating against these particular beavers, please send me completed copies of all those other applicable beaver dam permits. Perhaps we will see if there really is a dam violation of Part 301, Inland Lakes and Streams, of the Natural Resource and Environmental Protection Act, Act 451 of the Public Acts of 1994, being sections 324.30101 to 324.30113 of the Michigan Compiled Laws annotated. My first concern is - aren't the dam beavers entitled to dam legal representation? The Spring Pond Beavers are financially destitute and are unable to pay for said dam representation - so the State will have to provide them with a dam lawyer.
The Department's dam concern that either one or both of the dams failed during a recent rain event causing dam flooding is proof we should leave the dam Spring Pond Beavers alone rather than harassing them and calling their dam names. If you want the dam stream "restored" to a dam free-flow condition - contact the dam beavers - but if you are going to arrest them (they obviously did not pay any dam attention to your dam letter -- being unable to read English) - be sure you read them their dam Miranda first. As for me, I am not going to cause more dam flooding or dam debris jams by interfering with these dam builders. If you want to hurt these dam beavers - be aware I am sending a copy of your dam letter and this response to PETA. If your dam Department seriously finds all dams of this nature inherently hazardous and truly will not permit their existence in this dam State - I seriously hope you are not selectively enforcing this dam policy - or once again both I and the Spring Pond Beavers will scream prejudice!
In my humble opinion, the Spring Pond Beavers have a right to build their dam unauthorized dams as long as the sky is blue, the grass is green and water flows downstream. They have more dam right than I to live and enjoy Spring Pond. So, as far as I and the beavers are concerned, this dam case can be referred for more dam elevated enforcement action now. Why wait until 1/31/98? The Spring Pond Beavers may be under the dam ice then, and there will be no dam way for you or your dam staff to contact/harass them then.
In conclusion, I would like to bring to your attention a real environmental quality (health) problem; bears are actually defecating in our woods. I definitely believe you should be persecuting the defecating bears and leave the dam beavers alone. If you are going to investigate the beaver dam, watch your step! (The bears are not careful where they dump!)
Being unable to comply with your dam request, and being unable to contact you on your dam answering machine, I am sending this response to your dam office.
Sincerely,
Stephen L.Tvedten
xc: PETA
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