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Monday Morning Motivators – May 15, 2006
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Espresso business tips are designed to "caffeinate" your mind while your java
gets you going. Subscribing and Unsubscribing at www.mondaymorningmotivators.com
“An error does not become truth by reason of multiplied propagation, nor does truth become error because nobody sees it.”
--Mohandas Gandhi
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Table of Contents
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1. Lean: Error Proofing – Human Errors – Linda Fayerweather
2. Thank You Notes – Rebecca Booth
3. Open and Honest Communication – John Meyer
4. To Do This Week
5. Fine Print
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1. Lean: Error Proofing – Human Errors
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Unfortunately, human error is an unavoidable part of business. Training, education and systems will help limit these errors. Here is a list of the main reasons human errors happen:
1. Lack of Knowledge, skills or ability.
2. Mental errors - slips (forgetting a task) or mistakes (incorrect performance – usually chosen)
3. Sensory overload. Why our mothers insisted we do our homework with the TV off.
4. Mechanical process errors. Physical exhaustion from being on the job too long.
5. Distractions – internal (emotional stress, daydreaming) and external (cell phones)
6. Loss of memory resulting from fatigue, age, or drug/alcohol use.
7. Loss of emotional control. Anger, sorrow, jealousy, fear may all effect performance.
As business owners or managers, errors can be lessened by recognizing when employees or you are experiencing reasons to error.
Copyright 2006 Linda Fayerweather
Changing Lanes LLC
www.changinglanes.biz
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2. Thank You Notes
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Did you know that only 10% of all businesspeople send hand-written thank you notes? Differentiate yourself from the rest by keeping a “thank you note kit” in your car. As soon as your meeting is over, take a minute to craft your note while the flavor of the meeting is still in your mind. Not only will your recipient be impressed that you sent the card, the relationship will be further cemented if you acknowledge a particular comment made. Here’s what you need to build your kit:
• Small cigar box
• Stamps
• Thank You Cards with Envelopes
• Business Cards
• Pen
• Glue Stick (to affix your card and seal the envelope)
Copyright 2006 Rebecca Booth
Marketing Diva
Imagine That!
www.marketingsolutioneers.com
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3. Open and Honest Communication
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To get good referrals, tell people when they've given you a bad referral. If you don't, you'll keep getting bad leads and you'll deserve every one of them. Teach people what you consider good referrals.
Copyright 2006 John R. Meyer
District Director, BNI Ohio
http://www.bni-ohio.com
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4. To Do This Week
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Develop an emergency plan for evacuating your office and staff.
