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Monday Morning Motivators – May 22, 2006
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“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning and focused effort.”
-- Paul Meyer
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Table of Contents
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1. Lean: Error Proofing – Review – Linda Fayerweather
2. No Kidding – No Kids Allowed! – Rebecca Booth
3. Track Your Referrals and Reciprocate – John Meyer
4. To Do This Week
5. Fine Print
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1. Lean: Error Proofing – Review
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In reviewing the error proofing of your business, remember you want your business lean so you will provide more value to the customers with less waste. Think about the 5M’s that each business has.
· Men & Women – the people of your organization;
· Machines – Systems or devices that perform work – from computers to large machines;
· Materials – Items used to create value for the customer or finished products;
· Methods – How work gets done and customer gets serviced;
· Measure – The monitoring and managing of production, service, employees and outcomes.
These are the resources and drivers that make things happen – with our without errors. When an error happens, identifying where or what caused it will be key to solving and getting your outcome back to lean.
Copyright 2006 Linda Fayerweather
Changing Lanes LLC
www.changinglanes.biz
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2. No Kidding – No Kids Allowed!
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If you run an upscale store or restaurant you might want to follow the lead of like stores across the county - they’re not allowing kids in their establishments. Why? Because it disrupts the experience of the other upscale shoppers/diners. Upscale shoppers are seeking an escape. If a screaming toddler interrupts their solitude, they have to make a decision: to stay or go. That doesn’t bode well for your bottom line. But an outright “no kids” policy could also negatively impact your sales to the mom market. So what to do? Simple, survey your customers to see what they have to say. You might also want to consider starting up a kids-only zone in your store. Best Buy has done that in some of their “Jill Stores” across the country. The kid-friendly areas are complete with Leapfrog toys and Playstations, which means the kids are entertained and mom can spend more time shopping!
Copyright 2006 Rebecca Booth
Marketing Diva
Imagine That!
www.marketingsolutioneers.com
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3. Track Your Referrals and Reciprocate
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Monitor the referrals your receive. This tells you how often you get referrals, their source, quality, status, and dollar payoff. Having this information helps you focus on individuals and groups that are giving you the best referrals. This allows you to reciprocate with people who are giving you the most referrals.
Copyright 2006 John R. Meyer
District Director, BNI Ohio
http://www.bni-ohio.com
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4. To Do This Week
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Review your customer follow-up process.
