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Monday Morning Motivators – May 19, 2008
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Enjoy your java with an eclectic collection of tips and ideas to use today and to get energized for the week ahead. Subscribing and unsubscribing at www.mondaymorningmotivators.com
Will you look back on life and say, 'I wish I had,' or 'I'm glad I did'? ~
--Zig Ziglar
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Table of Contents
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1. Customer Care – Linda Fayerweather
2. Take it from a Success Coach - Rebecca Booth
3. The Law of Dharma – Pat Altvater
4. Do It, Try It, Fix It – Referral Incentives – Paula Frazier
5. To Do This Week
6. Fine Print
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1. Customer Care
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At some point in our businesses we will have a dissatisfied customer. Solving their problem over the phone can be done and here are some tips to help:
1. Don’t wait – the sooner the better.
2. Know how much you can spend on solving the average problem.
3. Know that you will lose some customers and some you want to lose.
4. Get and use the customer’s name when talking.
5. Allow the customer time to explain the situation. This may require calmly listening to anger.
6. Ask the customer how they would like the problem resolved.
7. Own the blame if your company is at fault. Don’t be afraid to say “we are sorry. . .”
8. When you come to an agreement, follow-up with the details.
Share with your staff and peers the problem, how it was resolved and how to prevent a reoccurrence. Often an unhappy customer whose problem is solved will tell people how great you really are!
Copyright 2008 Linda Fayerweather
“Believe You Can Survive.”
Changing Lanes LLC
www.ChangingLanes.biz
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2. Take it from a Success Coach
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The most powerful business tool is the ability to learn from your mistakes. Entrepreneurs are sponges when it comes to knowledge. We are constantly on the outlook for innovative ways to improve our business practices. We attend workshops, talk with our peers, garner feedback from our clients and devour magazines and books in hopes of taking our businesses to the next level.
Success Coach Romanus Wolter, says that all of this information is meaningless without our own unique interpretation of it. Things move so fast that we often forget to apply what we’ve just learned to our businesses. With this said, we can – and do – falter. While we can’t reverse or change that history, Wolter says can change four very small habits and improve our businesses:
1. Make Hindsight Your Mentor – document your lessons – those you’ve learned the hard way by a mistake or those that you’ve learned from that workshop you just took. Keep a notebook with you at all times and take note of the what you’re doing right, wrong and what you can implement.
2. Trust Your “Sixth Sense” – your natural instinct is a powerful one. Fine-tuning your instincts will show you how seemingly random events fit together in your business. When you get that tingle in your gut, don’t ignore it. Stop and evaluate the information and explore how you might use it.
3. Integrate Hindsight with Foresight – History is a great teacher. Let past experiences provide you with helpful advice for the future. Weave what you’ve learned into future projects. Chronicle your lessons and update your business practices accordingly. By disciplining yourself to look at the past and future simultaneously it helps you make significant breakthroughs.
4. Let Yourself Make Mistakes – Making mistakes is a natural part of the process. Be open to tweaking your hindsight lessons to fit the particular needs of a new project. Open your mind to new strategies and recognize that errors may occur. Be truthful with yourself even it if hurts. By drawing on lessons you’ve learned as you engage in everyday actions, you’ll achieve even more with less effort. Hindsight is an effective tool in propelling your business forward and an important reminder that you have the ability to attain any goal.
Go for it!
Copyright 2008 Rebecca Booth
Marketing Goddess
Imagine That!
419-855-3399
www.rebeccaboothmarketinggoddess.com
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3. The Law of Dharma
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This is the seventh in a 7 part series based on Deepak Chopra’s book The Seven Spiritual Laws of Success.
The Law of Dharma is about living a life of purpose. It means finding what you do better than anyone else and using that talent to provide a service to others. So the focus is on what you are here to give.
There are three components to the Law of Dharma:
1. To become aware that we are spiritual beings living a human experience and to nurture the spiritual part of us
2. To discover and learn to express our unique talents
3. To be of service to others. The question is not “What’s in it for me?” but instead “How can I be of service?”
To incorporate this law into your life:
• Make a list of your unique talents.
• Ask yourself these questions:
o “If money were no object, what would you do?”
o “Do I have passion for what I currently do?”
o “How am I best suited to serve humanity?”
According to Chopra, when you become aware of your divinity, find and express your unique talents, and serve humanity, you can generate all the abundance you want.
Pat Altvater
Chief Wizard of WOW!
Journey to WOW – Choose Success NOW™ coach
Certified Law of Attraction Practitioner www.transformationsinstitute.com
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4. Do It, Try It, Fix It – Referral Incentives
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Your word-of-mouth-based business can be greatly enhanced if you design some creative incentives for people to give you referrals. Although finder's fees could be appropriate, they are not the best ploy to use in most situations. Remember, money is not always the best motivator. Try different types of incentives, track the results, stick with the one that works best.
Copyright 2008 Paula Frazier bases her businesses in Roanoke, Virginia. She is an Executive Director for BNI and part of a select team of Master Trainers for Referral Institute. Over the last year, Paula’s business networking articles have been published nationally.
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5. To Do This Week
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Spring clean the entrance to your business – it is the first thing your customer will see.
